Delivery & Returns

Temperature-controlled dispatch

Products requiring temperature-controlled transportation are shipped in appropriate insulated packaging with cold packs, when required, at no additional cost.

All sales are final

Due to the nature of our wellness, personal-care, skincare, and other products, AMATI does not accept returns or exchanges. All sales are final once an order has been placed, except where otherwise required by applicable law.

Please review your order carefully before completing your purchase.

Damaged, defective or incorrect orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact AMATI Customer Care at contact@amatilife.com promptly after delivery, or write through the concierge.

Please include:

• Your name
• Order number
• Description of the issue
• Photos of the product and packaging, when applicable

Our team will review the issue and provide instructions regarding the appropriate resolution. Depending on the circumstances, AMATI may provide a replacement, store credit, or refund.

Lost or delayed shipments

If your shipment appears to be lost or significantly delayed, contact AMATI Customer Care at contact@amatilife.com with your order number so our team can assist with the carrier and determine the appropriate next steps.

Where to write

AMATI is Amati Life LLC. Written correspondence about an order, including anything Customer Care has asked you to send back, goes to:

Please write to Customer Care before returning anything, so we can confirm what is needed and where it should go.